Protecting people, places and culture

 

FEEDING THE HEART

Great charity makes for happy healthy people.

FEEDING THE HEAD

Intelligent, expert-driven charity gets better results.

FEEDING THE SOUL

Helping those who need it most nourishes our donors.

Herefordshire’s remarkable people, exceptional landscape and cultural heritage all deserve our protection.

Our Foundation looks after the charitable investments of those who have chosen to care for our people and places.

Some live elsewhere or have created charitable funds as a legacy. Their hearts are all in Herefordshire.

YOUR COMMUNITY FOUNDATION REALLY IMPROVES LIVES IN HEREFORDSHIRE

  • 19% 19%
  • 32% 32%
  • 21% 21%

FACTS YOU SHOULD KNOW…

19% of Herefordshire families live in poverty. HCF provides vital equipment, food, transport and support.

32% of Herefordshire families are fuel poor. HCF makes emergency grants when the lights go out.

21% of the Herefordshire population are elderly. HCF reduces loneliness and the sense of isolation.

YOUTH SOCIAL ACTION FUND SUPPORTING WYE FLOAT VOLUNTEERS IN HEREFORD

RESPONSIVE AND RELEVANT

We help the positive work of local groups and societies on a continuing basis. But when natural disaster or human tragedy strikes and people need urgent support, HCF is right there.  Our grants help people survive winter rigour, rebuild flooded community halls, replant storm-torn woodlands, whatever.

ORCHARD ART – YOUNGSTERS WITH LEARNING DISABILITIES ENJOYING THE HEREFORDSHIRE OUTDOORS

EVERYONE’S FOUNDATION

We have more than 25 active funds, from the established families of the county, to quiet philanthropists. HCF marries the wishes of the fund creators with the needs of the county.

WHAT ARE COMMUNITY FOUNDATIONS?

Community Foundations are a vehicle for charitable giving. They work with individuals, families and companies to design bespoke grant making strategies that target particular issues or focus on particular geographical areas.

UK Community Foundations (UKCF) is the umbrella organisation supporting 48 Foundations working in the UK. In the House of Lords in 2015, UKCF President Baroness Prashar highlighted Community Foundations as the voluntary sector’s “best kept secret”, not generally recognised by the public.

However the network’s collective endowment is worth £500 million and it has awarded over £65 million in grants. That makes it the fourth largest grant maker in the UK. A secret that’s making a big difference!

You can download the UKCF Charter.

A SHORT VIDEO INTRODUCTION TO COMMUNITY FOUNDATIONS

Community Grants 2017/2018 financial year, and...

as the total amount in Pounds

CONTACT US

Herefordshire Community Foundation,
The Fred Bulmer Centre,
Wall Street, Hereford HR4 9HP
Registered Charity No. 1094935
Registered in England and Wales No. 4468139

t: 01432 272550

ceo@herefordshirecf.org

Should you require any further information regarding HCF or need assistance in making an application please submit your enquiry using this form, or email or telephone using the details above. 

SITE MAP

PRIVACY AND COOKIES

Our Privacy and Cookies Policy sets out how Herefordshire Community Foundation uses and protects any information that you give us when you use this site. Please click on the above link to see the policy in full.

THE COMPLAINTS PROCEDURE AT HCF
  1. Our Approach to Complaints

1.1 Herefordshire Community Foundation (HCF) aims to deal with all matters in a fair way which reflects the charity's aims and objectives. However, from time to time things may go wrong and in such cases, individuals may seek to complain. The purpose of this policy is to provide an efficient, transparent and fair way of dealing with any complaint.

1.2 Herefordshire Community Foundation is committed to providing a quality service to our stakeholders. Staff also strive to present themselves in a professional and courteous manner at all times. One of the ways in which the charity can continue to improve the service we offer is to listen and respond to the views of all our stakeholders, therefore HCF aims to ensure that:

  • there is an open and transparent procedure for making a complaint.
  • the complaints procedure is publicised so that people know how to contact us to make a complaint.
  • the complaint is dealt with promptly, politely and appropriately.
  • there is an appropriate response such as an explanation, an apology where we have got things wrong or information on any action taken.
  • lessons are learnt from complaints which are used to improve our service.
  • a confidential file of all complaints is kept centrally.
  1. How to Make a Complaint

2.1 If you have a complaint, please contact us as soon as possible.

2.2 All complaints should be made in writing by e-mail or letter. When writing or e-mailing your complaint, appropriate contact details should be provided such as an email address or a full postal address. Please address your complaint to: 

The CEO,
Herefordshire Community Foundation,
The Fred Bulmer Centre, Wall Street,
Hereford HR4 9HP

E-mail: ceo@herefordshirecf.co.uk

2.3 If the complaint relates to the CEO, the complaint should be made in writing by letter or email to the Chair of the Trustees at the above address or email:

chair@herefordshirecf.org

  1. The Process - Grants

3.1 Complaints relating to grant-making will be assessed by the CEO and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time because a detailed investigation is required we will tell you what is being done to deal with your complaint, when you can expect the full reply and from whom. The CEO is required to report all complaints to the charity's board so they can monitor the handling of the complaint and ensure an appropriate response is given.

3.2 If you are not satisfied with the final response from the CEO you may ask for your complaint to be referred to the Chair of the Trustees for further investigation.

3.3  The referral will be acknowledged within 5 days of receipt and the Chair of the Board will aim to produce a decision within 20 days. If this is not possible you will be told what is being done to deal with your complaint and when you can expect the reply.

3.4 If following this second response you remain dissatisfied and if the nature of your complaint relates to funding received or not received, you can re-direct your complaint to the funding body where this is appropriate.

  1. The Process - Other complaints

4.1 Complaints relating to any non-grant making issue will be dealt with by the CEO and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time because a detailed investigation is required we will tell you what is being done to deal with your complaint, when you can expect the full reply and from whom. Again, all complaints will be notified to the Board of Trustees so that they can monitor the action taken.

4.2 If you are not satisfied with the response from the CEO, you may ask for your complaint to be referred to the Chair of the Trustees.

4.3 The referral will be acknowledged within 5 days of receipt and the Chair of the Trustees will aim to produce a decision within 20 days. If this is not possible you will be told what is being done to deal with your complaint and when you can expect the reply. Any decision will be final.

External stage

Complaints that are sufficiently serious may be taken to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in may be found on their website at: charitycommission.gov.uk/publications/cc47.aspx

 

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