DONATIONS TO HCF

We welcome donations of any size to support our work in Herefordshire.
Whether you are an individual, family or charitable trust, or a business, there are many ways that you can give to make a difference to our community.
Donors may choose one of our five specific causes, or leave the choice to us. Plus we have a disaster relief fund ready to run, whenever it might be needed.

YOUR OWN CUSTOM FUND

We can help substantial donors establish their own named fund to support their favoured causes.

TENNIS

Ross Tennis Club CIC

Donations primarily for re-surfacing four tennis courts.

HIGH SHERIFF'S FUND

For charitable organisations benefiting community cohesion, law and order, chosen by the High Sheriff.

DISABILITY

Herefordshire Care Fund

Helping groups and individuals to overcome obstacles and challenges in their lives.

SURVIVING WINTER

Surviving Winter Fund

Help people with fuel bills. You could donate the Pensioner’s Winter Fuel Allowance to assist the less well-off.

ARTS, CRAFTS, CULTURAL

Herefordshire Art Fund

Monies raised could help young people stage a play, or a music group concert.

DISASTER RELIEF

If a major disaster hits Herefordshire, HCF is the designated fund manager for all public donations to help. You'll be able to donate as soon as the need arises. And we thank you in advance.

DONATE NOW

Use the form below for payments by credit/debit card or cheque/BACS. Card payers will go to the PayPal site and can pay there with their PayPal account, or a card (you don’t need to have a PayPal account). If you wish to donate by cheque or BACS you’ll see instructions.

If you are a UK taxpayer please enter your address details and we can claim GiftAid and receive 25% more – details. Note HCF will not send you mailshots or appeals, and your email address will remain private to us. Promise!

HOW MUCH AND WHICH CAUSE?

DONOR INFORMATION

25% GIFT AID?

Just a moment while we redirect you to PayPal 
Just a moment while we process your donation 

You may also pay via cheque or by bank transfer. Please make cheques payable to... Herefordshire Community Foundation and post to:

Herefordshire Community Foundation, The Fred Bulmer Centre, Wall Street, Hereford HR4 9HP.

For bank transfer please click below and we will forward you instructions via email.

Just a moment while we process your donation 
Thank you instructions have been sent to your email address.
Please insert all the required fields
Please insert correct email
Please fill in a valid amount

25% GIFT AID

If you are a UK resident, pay tax, and have given your contact details your donation is worth 25% more to us. HCF can treat all donations you have made for the four years prior to this year and all donations you make from the date of this declaration until notified otherwise, as Gift Aid donations.

By checking the box, you confirm that you are paying an amount of income tax and/or capital gains tax for each tax year (6th April one year to 5th April the next) at least equal to the tax that all charities or community amateur sports clubs will reclaim on your donations in the appropriate tax year.

CONTACT US

Herefordshire Community Foundation,
The Fred Bulmer Centre,
Wall Street, Hereford HR4 9HP
Registered Charity No. 1094935
Registered in England and Wales No. 4468139

t: 01432 272550

ceo@herefordshirecf.org

Tell us your queries about our work. Use the form, email or phone. If, and we hope this will not be the case, you wish to make a complaint, then the procedure is shown below.

SITE MAP

PRIVACY AND COOKIES

Aware of EU cookie legislation, note we use cookies for social media, site analytics, etc. Nothing devious! But if you need more info, click the link above for the details.

Croque-en-Bouche Web Design

 

THE COMPLAINTS PROCEDURE AT HCF
  1. Our Approach to Complaints

Herefordshire Community Foundation is committed to providing a quality service to our stakeholders. Staff also strive to present themselves in a professional and courteous manner at all times. One of the ways in which The Foundation can continue to improve the service we offer is to listen and respond to the views of all our stakeholders, and we view complaints as an opportunity to learn, as well as being the chance to put things right for the person or organisation making the complaint.

Our policy and approach to complaints is:

  • there is an open and transparent procedure for making a complaint.
  • the complaints procedure is publicised so that people know how to contact us to make a complaint.
  • the complaint is deal with promptly, politely and appropriately.
  • there is an appropriate response – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc..
  • a confidential file of all complaints is kept centrally, and all information concerning a complaint will be handled with total discretion.

 

  1. How to Make a Complaint

2.1 If you have a complaint, please contact us as soon as possible.

2.2 All complaints should be made in writing, by e-mail or letter. When writing or e-mailing your complaint appropriate contact details should be provided such as an email address or a full postal address. Please address your complaint to the Foundation’s Chief Executive Officer at:

The CEO,
Herefordshire Community Foundation,
The Fred Bulmer Centre, Wall Street,
Hereford HR4 9HP

E-mail: ceo@herefordshirecf.co.uk

2.3 If the complaint relates to the CEO, the complaint should be made in writing, by letter or in email, to the Chairman of the HCF, Mr Frank Myers, at:

FAO of The Chairman only,
Herefordshire Community Foundation,
The Fred Bulmer Centre, Wall Street,
Hereford HR4 9HP

E-mail: chairman@herefordshirecf.co.uk

  1. The Process - Grants

3.1 Complaints relating to grant-making will be assessed by the CEO, and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time – for instance, because a detailed investigation is required – we will tell you what is being done to deal with your complaint, when you can expect the full reply, and from whom. The CEO is required to report all complaints to the Board of the Foundation, so they can monitor the handling of the complaint and ensure an appropriate response is given.

3.2 If you are not satisfied with the final response from the CEO, you may ask for your complaint to be referred to the Chair of the Trustees, for further investigation.

3.3  The referral will be acknowledged within 5 days of receipt, and the Chair of the Board will aim to produce a decision within 20 days. If this is not possible, you will be told what is being done to deal with your complaint and when you can expect the reply.

3.4 If following this second response you remain dissatisfied, and if the nature of your complaint relates to funding received or not received, you can re-direct your complaint to the funding body, where this is appropriate.

  1. The Process - Other complaints

4.1 Complaints relating to any non-grant making issue will be dealt with by the CEO, and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time – for instance, because a detailed investigation is required – we will tell you what is being done to deal with your complaint, when you can expect the full reply, and from whom. Again, all complaints will be notified to the Board of Trustees, so that they can monitor the action taken.

4.2 If you are not satisfied with the response from the CEO, you may ask for your complaint to be referred to the Chair of the Trustees.

4.3 Complaints will be acknowledged within 5 days of receipt, and the Chair of the Trustees will aim to produce a decision within 20 days. If this is not possible, you will be told what is being done to deal with your complaint and when you can expect the reply. Any decision will be final.

 

External stage

A complainant can complain to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in may be found on their website at: charitycommission.gov.uk/publications/cc47.aspx