PRIVACY POLICY AND COOKIES

Herefordshire Community Foundation is committed to safeguarding the privacy of its visitors. This privacy policy explains what happens to any personal data that you provide, or that we collect from you, whilst you visit our site.

Information we collect

In running our website we may collect and process the following data about you: Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you send a booking enquiry. Information that you provide when you email us.

Cookies

Aware of EU legislation, you should be aware that this site uses cookies, but not for anything devious. Just makes forms and such, work properly, and for Google Analytics, so we can monitor web traffic. So we gather information about your general Internet use by using a cookie. Cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data which does not identify any personal details. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the ‘Reject cookies’ setting in your browser.

Use of information

We use the information that we collect from you to provide services to you. In addition to this we may use the information for one or more of the following purposes: To provide information to you that you request from us relating to our services, i.e. sending you a reply when you contact us. To provide information to you relating to offers and events. But such additional information will only be provided where you have explicitly consented, say by online sign-up, to an email newsletter. We comply with UK spam laws as detailed in the Privacy and Electronic Communications Regulations 2003. Newsletters, mailing lists and their maintenance are administered using a secure third-party organisation, Mailchimp. We will never allow selected third parties to use your data.

Storing personal data

In operating our website it is sometimes necessary to transfer data that we collect from you to secure locations outside of the EU for processing and storing. This particularly applies to forms. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure your data is treated stored securely. Sending such information is at your risk, though we believe this to be minimal.

Disclosing your information

We will not disclose your personal information to any other party except in the circumstances below: In the event that we sell all or part of our business. Where we are legally required by law to disclose your personal information. To further fraud protection and reduce the risk of fraud.

Third party links

On occasion we do include links to third parties on this website. Where we provide a link it does not mean that we endorse that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Social media platforms

Communication and actions taken through external social media platforms (like say, Facebook) that this website and its owners participate in, are subject to the terms, conditions and privacy policies held by each social media platform. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion. And note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Access to information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a small fee to cover costs incurred by us in providing you with the information.

Questions or comments?

Please contact us and we will respond as soon as possible.

Resources and more information

Data Protection Act 1998 www.legislation.gov.uk/ukpga/1998/29/contents

Privacy and Electronic Communications Regulations 2003 – guide www.ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide

Twitter privacy policy www.twitter.com/privacy

Facebook privacy policy www.facebook.com/about/privacy

Google privacy policy www.google.com/policies/privacy

Mailchimp privacy policy www.mailchimp.com/legal/privacy

CONTACT US

Herefordshire Community Foundation,
The Fred Bulmer Centre,
Wall Street, Hereford HR4 9HP
Registered Charity No. 1094935
Registered in England and Wales No. 4468139

t: 01432 272550

mail@herefordshirecf.org

Tell us your queries about our work. Use the form, email or phone. If, and we hope this will not be the case, you wish to make a compliant, then the procedure is shown below.

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PRIVACY AND COOKIES

Aware of EU cookie legislation, note we use cookies for social media, site analytics, etc. Nothing devious! But if you need more info, click the link above for the details.

Croque-en-Bouche Web Design

 

THE COMPLAINTS PROCEDURE AT HCF
  1. Our Approach to Complaints

Herefordshire Community Foundation is committed to providing a quality service to our stakeholders. Staff also strive to present themselves in a professional and courteous manner at all times. One of the ways in which The Foundation can continue to improve the service we offer is to listen and respond to the views of all our stakeholders, and we view complaints as an opportunity to learn, as well as being the chance to put things right for the person or organisation making the complaint.

Our policy and approach to complaints is:

  • there is an open and transparent procedure for making a complaint.
  • the complaints procedure is publicised so that people know how to contact us to make a complaint.
  • the complaint is deal with promptly, politely and appropriately.
  • there is an appropriate response – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc..
  • a confidential file of all complaints is kept centrally, and all information concerning a complaint will be handled with total discretion.

 

  1. How to Make a Complaint

2.1 If you have a complaint, please contact us as soon as possible.

2.2 All complaints should be made in writing, by e-mail or letter. When writing or e-mailing your complaint appropriate contact details should be provided such as an email address or a full postal address. Please address your complaint to the Foundation’s Chief Executive Officer at:

The CEO,
Herefordshire Community Foundation,
The Fred Bulmer Centre, Wall Street,
Hereford HR4 9HP

E-mail: ceo@herefordshirecf.co.uk

2.3 If the complaint relates to the CEO, the complaint should be made in writing, by letter or in email, to the Chairman of the HCF, Mr Frank Myers, at:

FAO of The Chairman only,
Herefordshire Community Foundation,
The Fred Bulmer Centre, Wall Street,
Hereford HR4 9HP

E-mail: chairman@herefordshirecf.co.uk

  1. The Process - Grants

3.1 Complaints relating to grant-making will be assessed by the CEO, and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time – for instance, because a detailed investigation is required – we will tell you what is being done to deal with your complaint, when you can expect the full reply, and from whom. The CEO is required to report all complaints to the Board of the Foundation, so they can monitor the handling of the complaint and ensure an appropriate response is given.

3.2 If you are not satisfied with the final response from the CEO, you may ask for your complaint to be referred to the Chair of the Trustees, for further investigation.

3.3  The referral will be acknowledged within 5 days of receipt, and the Chair of the Board will aim to produce a decision within 20 days. If this is not possible, you will be told what is being done to deal with your complaint and when you can expect the reply.

3.4 If following this second response you remain dissatisfied, and if the nature of your complaint relates to funding received or not received, you can re-direct your complaint to the funding body, where this is appropriate.

  1. The Process - Other complaints

4.1 Complaints relating to any non-grant making issue will be dealt with by the CEO, and a response will be sent within 5 working days of receipt. If it is not possible to issue a full reply within this time – for instance, because a detailed investigation is required – we will tell you what is being done to deal with your complaint, when you can expect the full reply, and from whom. Again, all complaints will be notified to the Board of Trustees, so that they can monitor the action taken.

4.2 If you are not satisfied with the response from the CEO, you may ask for your complaint to be referred to the Chair of the Trustees.

4.3 Complaints will be acknowledged within 5 days of receipt, and the Chair of the Trustees will aim to produce a decision within 20 days. If this is not possible, you will be told what is being done to deal with your complaint and when you can expect the reply. Any decision will be final.

 

External stage

A complainant can complain to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in may be found on their website at: charitycommission.gov.uk/publications/cc47.aspx